Hint
WHAT overview
When designing conversational AI interfaces, avoid teaching users how to communicate with the AI. The ideal way to interact is to have the AI adapt to the user’s natural language, rather than requiring the user to learn and use specific commands or phrases.
The core advantage of the conversational interface is its ease of use, and users can get started without additional learning. AI should leverage the power of natural language processing to understand users’ diverse expressions, rather than restricting users to specific words or commands. Users can have conversations more easily and naturally without having to memorize specific instructions. This approach not only improves the smoothness of the user experience, but also helps build user trust and satisfaction in AI. On the contrary, if users have to speak precise commands to get a response, this will limit their freedom of interaction, make the interface less intuitive, and thus affect the user's overall experience.
HOW to operate
1. Do not force users to send fixed commands
When designing conversational experiences for AI assistants, the focus should be on the specific actions users can achieve through AI, rather than limiting how users must express those needs.
For example, instead of telling the user "Say 'Show more options' for more information," say "Would you like more information?"
This way of asking is more natural and easier for users to understand because it directly links to an action the user can take, rather than how they must express that desire.
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2. Offer hints rather than commands
Use verb phrases to clearly indicate the actions that users can perform, making it easier for users to understand and respond to the prompts. Avoid promoting the use of rigid keyword phrases when providing examples to illustrate what users can express. Allow users to freely express instructions as they see fit.
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3. Suggestions when nothing matches
When a "No match found" error occurs, you can provide users with some suggested statements to guide them on how to express themselves if they need further assistance.
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